Effective Date: 1 September 2026

Welcome to the Mercy Ships Volunteer Website (“Website”). These Terms of Service (“Terms”) govern your access to and use of the Website and related online services operated by Mercy Ships International (“Mercy Ships,” “we,” “our,” or “us”).

By accessing, browsing, creating an account, submitting an application, or otherwise using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website.

The Website is intended to provide information about Mercy Ships and to support volunteer recruiting, application processing, onboarding, communications, training, and related volunteer services.

Use of the Website does not guarantee acceptance as a volunteer, assignment to a position, participation in a program, or placement aboard a Mercy Ships vessel or project.

By using the Website, you represent and warrant that:

• You are legally able to enter into these Terms.
• The information you provide is accurate, complete, and current.
• You will promptly update any material changes to your information.
• You will use the Website in compliance with applicable laws and regulations.

Additional eligibility requirements may apply to specific volunteer opportunities.

Certain Website functions require a user account.

You are responsible for:

• Maintaining the confidentiality of your credentials;
• Restricting access to your account;
• All activities occurring under your account; and
• Promptly notifying Mercy Ships of any unauthorized access or suspected security incident.

Mercy Ships reserves the right to suspend, disable, or terminate accounts that violate these Terms or pose a security risk.

You agree not to:

• Use the Website for unlawful purposes;
• Misrepresent your identity, qualifications, credentials, or experience;
• Upload viruses, malware, malicious code, or harmful content;
• Interfere with Website functionality or availability;
• Attempt unauthorized access to systems, networks, accounts, or information;
• Engage in data scraping, automated collection, or unauthorized extraction of Website content; or
• Use the Website in a manner that could harm Mercy Ships, its volunteers, staff, partners, patients, or beneficiaries.

Users must comply with all applicable Mercy Ships policies and standards.

Submission of an application:

• Does not establish an employment relationship;
• Does not establish a volunteer agreement;
• Does not guarantee acceptance, placement, or assignment; and
• May require additional screening and review.

Mercy Ships may require:

• Identity verification;
• Reference checks;
• Professional license verification;
• Educational credential verification;
• Criminal background screening where permitted by law;
• Medical or health-related documentation for certain positions; and
• Additional assessments reasonably necessary to determine suitability for service.

Mercy Ships reserves the right to accept, reject, suspend, withdraw, or discontinue consideration of any application at its discretion and in accordance with applicable law.

Mercy Ships processes personal information in accordance with its Privacy Notice.

By using the Website, you acknowledge that personal information provided through the Website may be collected, used, stored, disclosed, retained, and otherwise processed for volunteer administration and organizational purposes consistent with applicable law and the Privacy Notice.

The Privacy Notice is incorporated into these Terms by reference.

Mercy Ships operates internationally and may process personal information in countries other than your country of residence.

You acknowledge that personal information may be transferred to, accessed from, processed in, or stored in multiple jurisdictions where Mercy Ships, its affiliates, contractors, or service providers operate.

Mercy Ships will implement reasonable safeguards designed to protect personal information and comply with applicable privacy and data protection requirements.

By creating an account, submitting an application, or using the Website, you consent to receive communications from Mercy Ships electronically through means such as:

• Email;
• Website notifications;
• Applicant portal messages;
• Electronic forms and documents; and
• Other digital communications related to your relationship with Mercy Ships.

Electronic communications may include:

• Application status updates;
• Volunteer onboarding information;
• Policy notices;
• Security notifications;
• Administrative communications; and
• Requests for additional information.

Electronic communications satisfy any legal requirement that such communications be provided in writing, except where prohibited by applicable law.

SMS/Text Messages

Consent to receive SMS or text messages is governed by the Mercy Ships Privacy Notice and any separate SMS consent disclosures presented at the time of enrollment. The Mercy Ships Volunteer Privacy Policy provides that recruiting-related SMS messages are sent only to individuals who have expressly consented to receive such communications and that such consent is not a condition of applying, volunteering, donating, purchasing products, or receiving services from Mercy Ships. Users may opt out of SMS communications as described in the Privacy Notice.

Providing a mobile phone number, creating an account, submitting an application, or accepting these Terms does not by itself constitute consent to receive SMS or text messages where consent is required by applicable law.

For additional information regarding SMS communications, message frequency, opt-out rights, and applicable charges, please refer to the Mercy Ships Volunteer Privacy Notice.

Mercy Ships may use technology tools, including automation and artificial intelligence systems, to support:

• Website operations;
• Volunteer administration;
• Communication management;
• Security monitoring;
• Document processing; and
• Workflow management.

These tools may assist Mercy Ships personnel but do not replace human oversight for material volunteer-related decisions.

Mercy Ships remains responsible for decisions affecting applicants and volunteers.

Users must take reasonable precautions to protect their accounts and devices.

You agree to:

• Use strong passwords;
• Maintain account confidentiality;
• Protect devices used to access the Website;
• Promptly report suspected unauthorized access; and
• Cooperate with reasonable security investigations.

Mercy Ships may suspend access when necessary to protect the security of systems, data, users, or operations.

Mercy Ships is committed to maintaining a safe environment for children, vulnerable adults, patients, staff, volunteers, and community members.

Users must comply with Mercy Ships safeguarding requirements and report concerns involving abuse, exploitation, harassment, misconduct, or safeguarding violations through appropriate reporting channels.

Mercy Ships reserves the right to investigate reported concerns and take appropriate action, including suspension of access, volunteer disqualification, referral to authorities, or termination of participation.

Participation in Mercy Ships volunteer programs may require compliance with:

• Volunteer Handbook;
• Code of Conduct;
• Safeguarding Policies;
• Privacy and Data Protection Policies;
• Information Security Policies;
• Acceptable Use Policy;
• Health and Safety Requirements; and
• Other operational requirements.

Failure to comply with applicable policies may result in suspension or termination of account access, volunteer privileges, or volunteer participation.

Users agree to comply with all applicable laws.

You further represent that:

• You are not prohibited from participating in Mercy Ships programs by applicable law;
• You are not subject to sanctions or restrictions that would prevent participation; and
• Your use of the Website will not violate export control, sanctions, anti-corruption, or related legal requirements.

Mercy Ships may restrict or terminate access when necessary to comply with legal or regulatory obligations.

All Website content, including software, text, graphics, images, logos, trademarks, videos, documents, forms, and other materials, is owned by Mercy Ships or its licensors and is protected by applicable intellectual property laws.

Except as expressly authorized, users may not copy, reproduce, modify, distribute, publish, transmit, or commercially exploit Website materials.

The Website may provide access to third-party websites, applications, or services.

Mercy Ships does not control and is not responsible for third-party content, security practices, availability, or privacy practices.

Use of third-party services is at your own risk and subject to the applicable third-party terms.

Mercy Ships is committed to promoting digital accessibility and improving usability for all individuals, including those with disabilities.

Users experiencing barriers to access are encouraged to contact Mercy Ships so reasonable efforts can be made to address those concerns.

Mercy Ships does not guarantee uninterrupted access to the Website.

We reserve the right to:

• Modify Website content or functionality;
• Restrict access;
• Conduct maintenance;
• Suspend services; or
• Discontinue portions of the Website

at any time without notice.

THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY LAW, MERCY SHIPS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.

Mercy Ships does not warrant that the Website will operate uninterrupted, securely, or error-free.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERCY SHIPS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, VOLUNTEERS, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO:

• USE OF THE WEBSITE;
• INABILITY TO USE THE WEBSITE;
• UNAUTHORIZED ACCESS TO INFORMATION;
• INTERRUPTION OF SERVICES;
• SECURITY INCIDENTS;
• THIRD-PARTY CONDUCT; OR
• WEBSITE CONTENT.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

You agree to defend, indemnify, and hold harmless Mercy Ships and its affiliates, officers, directors, employees, volunteers, agents, and representatives from any claims, damages, liabilities, losses, costs, and expenses arising from:

• Your use of the Website;
• Your violation of these Terms;
• Your violation of applicable law; or
• Your infringement of another person’s rights.

Mercy Ships may suspend or terminate access to the Website immediately if:

• You violate these Terms;
• You violate applicable Mercy Ships policies;
• Your activities create a security, operational, legal, or reputational risk; or
• Termination is required by law.

Mercy Ships may update these Terms from time to time.

Updated Terms will be posted on the Website with a revised effective date. Continued use of the Website after changes become effective constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws applicable to the Mercy Ships entity operating the Website, without regard to conflict of law principles.

Nothing in these Terms limits any rights that users may have under applicable consumer, privacy, or data protection laws.

Questions regarding these Terms may be directed to:

Mercy Ships International

P.O. Box 2020
Lindale, TX 75771
USA

[email protected]